Transforming Crisis Support Through Technology

CHALLENGE

A peer-led crisis support hotline was answering only 13% of incoming calls due to outdated technology and inefficient workflows.

SOLUTION

We implemented an AI-ready operations platform with streamlined dashboards, multichannel support, and enhanced collaboration tools designed for both immediate impact and future extensibility.

RESULT

Within the first quarter, call answer rates increased to 46%, text support was successfully launched, and operator feedback confirmed significant workflow improvements.